Guest Services & Safety Contractor
Company: Tillamook Creamery
Location: Tillamook
Posted on: April 20, 2024
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Job Description:
What you will do: Guest Services & Safety Officers are
responsible for protecting and patrolling TCCA property, ensuring
the safety of employees, guests, and our facilities. You will serve
as the first point of contact with guests; fielding questions about
our Company and the area, delivering superior customer service to
over one million guests that visit us annually. This is a seasonal
position for a five to six month period.
Here s a day in the life:
Patrol TCCA property by foot, enforcing our policies and standards
as needed. Conduct perimeter checks, parking lot patrols, and
exterior door checks. Perform lock-up and unlock buildings
according to current procedures.
Communicate with guests as needed for information, advice,
direction and any other guest service information. Support Creamery
Leadership as directed in responding to visitor concerns.
Investigate and respond to suspicious persons or activity. Respond
to stressful situations quickly and decisively utilizing effective
conflict resolution skills and/or de-escalate certain situations.
Complete incident investigations and reports for theft & loss as
directed. Act as initial contact involving escalated incidents at
the Creamery and Visitor Center until proper authorities arrive.
Provide assistance in non-emergency situations to guests and
employees. Administer first aid and request medical services, as
needed. Prepare and maintain a variety of records and reports on
all violations, safety/security situations observed, and
injuries/incidents.
Provide general information to the public about TCCA and the area,
keeping current on company information, products and history.
Support TCCA special events as required. Act as liaison with local
emergency response services until relieved by TCCA Senior
Management representative. Provide aid or information to visitors
for vehicle issues, such as locked doors or directional help.
Assist in motor vehicle and pedestrian traffic control as
necessary, directing traffic to ensure smooth flow through
congested areas. Ability to work outside in summer weather
conditions. Establish and maintain effective and harmonious
relationships with supervisors, employees, and guests. Possess
strong customer service skills, and a positive attitude. Regular
and consistent attendance required. Have intimate knowledge of
safety, security, and emergency response policies.
Maintains professionalism at all time.
Ensure all company standards for quality, customer service, health
and safety are met within the core values of Good Stewards,
Uncompromising Quality, One Team, Play to Win, and Genuinely
Care.
Knowledge, skills, and abilities:
High School diploma or GED; or one to three years related
experience and or training; or equivalent combination and
experience.
Ability to obtain and maintain first aid, CPR, and AED
certification. Preferred:
Experience in emergency/first responder and or security fields.
Strong customer service experience. Decision making and ability to
take initiative quickly.
Physical requirements:
Must be able to stand, walk and including stairs for an entire
shift. Must be able to work various shifts including weekends and
holidays. Must be able to lift 55 pounds. Bending and reaching
throughout shift. Ability to hear normal levels of conversations.
Ability to use basic Microsoft applications and complete written
reports. Duties may include: repetitive motion of hands, lifting up
to 55 pounds.
May encounter inclement weather and walking on uneven, slippery
surfaces outside.
Industry leading benefit and reward programs: We offer outstanding
benefits to our employees. For more information, please visit the
careers page:www.tillamook.com/careers. We are committed to
creating a diverse culture and inclusive conditions where all
employees are heard, valued and feel a sense of belonging. We rely
on different perspectives, thoughts, backgrounds and cultures to
inform our work, to help us be better as a brand and as an employer
and to fuel our success. We are seeking talent from a wide range of
diversity, perspectives, and backgrounds to join our exceptional
organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free
Workplace.EEO/AA
Keywords: Tillamook Creamery, Salem , Guest Services & Safety Contractor, Hospitality & Tourism , Tillamook, Oregon
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