Call Center / Customer Service

Company: EXPRESS EMPLOYMENT PROFESSIONALS
Location: Salem
Posted on: June 26, 2022

Job Description:

Located in Salem, ORSalary: $17/hourExpress Employment Professionals is now hiring for a Salem company for a Call Center Customer Service Specialist! This evaluation to hire position is critical to the customer service department for a local Medical company.The Customer Service Specialist assists members and incoming callers with coverage and claim related questions.Primary Responsibilities include:Working in a high volume call center while maintaining a professional and polite demeanorFacilitate resolutions to member, providers, and internal questions in a timely and efficient mannerEducate callers/members on benefit and coverage informationDocument calls and conversations in computer programsResearch and investigate customer issuesEducate members on utilization of products and services to optimize their benefitFollow privacy and HIPAA lawsQualities Needed:Good listener able to build rapportExcellent customer serviceStrong Data Entry Skills and Computer PC proficiencyProblem solvingMaintain knowledge of regulatory compliance and government programs, policies, and proceduresExperience Needed:1 year of call center experience REQUIREDPrevious insurance/ healthcare call center experience helpful but not requiredTyping 40 wpm+High School Diploma / GEDSchedule: This position will work weekends with two days off during the week. Needs to be flexible to work any day, but will have a set schedule. Day Shift.Pay: $17/hr during evaluation periodImmediate need!To apply for this position, submit your resume via email with subject, "Call Center/ Customer Service" to Julia.Schafer@expresspros.comExpress Office: Salem925 Commercial Street SouthSuite 100Salem, OR 97302

Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Salem , Call Center / Customer Service, Hospitality & Tourism , Salem, Oregon