Call Center / Customer Service
Company: EXPRESS EMPLOYMENT PROFESSIONALS
Location: Salem
Posted on: June 26, 2022
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Job Description:
Located in Salem, ORSalary: $17/hourExpress Employment
Professionals is now hiring for a Salem company for a Call Center
Customer Service Specialist! This evaluation to hire position is
critical to the customer service department for a local Medical
company.The Customer Service Specialist assists members and
incoming callers with coverage and claim related questions.Primary
Responsibilities include:Working in a high volume call center while
maintaining a professional and polite demeanorFacilitate
resolutions to member, providers, and internal questions in a
timely and efficient mannerEducate callers/members on benefit and
coverage informationDocument calls and conversations in computer
programsResearch and investigate customer issuesEducate members on
utilization of products and services to optimize their
benefitFollow privacy and HIPAA lawsQualities Needed:Good listener
able to build rapportExcellent customer serviceStrong Data Entry
Skills and Computer PC proficiencyProblem solvingMaintain knowledge
of regulatory compliance and government programs, policies, and
proceduresExperience Needed:1 year of call center experience
REQUIREDPrevious insurance/ healthcare call center experience
helpful but not requiredTyping 40 wpm+High School Diploma /
GEDSchedule: This position will work weekends with two days off
during the week. Needs to be flexible to work any day, but will
have a set schedule. Day Shift.Pay: $17/hr during evaluation
periodImmediate need!To apply for this position, submit your resume
via email with subject, "Call Center/ Customer Service" to
Julia.Schafer@expresspros.comExpress Office: Salem925 Commercial
Street SouthSuite 100Salem, OR 97302
Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Salem , Call Center / Customer Service, Hospitality & Tourism , Salem, Oregon
Click
here to apply!
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