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Agriculture Customer Service Representative, starting at $19.50/hr. (Jefferson, OR)

Company: Wilbur-Ellis Company
Location: Jefferson
Posted on: January 11, 2022

Job Description:

Are you customer-focused with an attention to detail? Do you have a background in agriculture or the tuff industry? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!For a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!General Purpose and Scope of Position:This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction. Provides clerical assistance in order processing and inventory management.Key Skills and Abilities Include:High School Diploma or equivalentProficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications and ERP order entry systems. JD Edwards practice and process training will be providedKnowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracyAbility to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of timeMobility to move freely across uneven terrain both indoors and outdoors safelyKey Personal Attributes Include:Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer servicePractical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignmentsAbility to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.Reads, writes and speaks the English language fluentlySpecific Responsibilities and Key Deliverables Include:Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) softwareResponds to customer sales inquiries in a timely, accurate and appropriate mannerAssists Branch Manager and field sales staff with product use forecast, sales reporting and budget preparationAs part of the support team, document and process product use recommendations as requiredUtilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needsPrepare standard use and sales reports as well as any custom reports as requested by management, sales and customerAssists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales supportSupports Branch and/or Operations Manager as requestedReceive and ship inventory itemsMaintain accurate inventory records, ensuring no product leaves, or enters the warehouse without the necessary paperworkMeet and complete all WECO regulatory safety requirementsAttend product training sessions and meetings when necessaryKeep paperwork (load slips) in order and turned in on timePull Customer orders correctly for deliveryNotify Operations Manager immediately if products spillAll safety equipment will be worn at all times for your own safetyResponsible for reporting all mistakes immediatelyRespond to inquiries in a timely, accurate, and appropriate mannerCompensation and Benefits:Competitive hourly wage, starting at $19.50/hr. (to be determined based on experience and other factors)Benefits package (medical, dental, vision, 401k, Employee Assistance Program, vacation, sick time, life insurance, + more); pension plan, 401k match up to 3%Drug-Free WorkplaceIf you are currently a Wilbur-Ellis employee, please notify your Manager prior to applying for this position. Thank you!COMPANY CULTUREWilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed, and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.Wilbur-Ellis invests in the industry's best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.Customer Service Representative Jefferson Oregon Agriculture JD Edwards ERP SystemCustomer Service Representative Jefferson Oregon Agriculture JD Edwards ERP SystemCustomer Service Representative Jefferson Oregon Agriculture JD Edwards ERP System Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wilbur-Ellis Company, Salem , Agriculture Customer Service Representative, starting at $19.50/hr. (Jefferson, OR), Hospitality & Tourism , Jefferson, Oregon

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