Customer Service Representative

Company: Assurant
Location: Jefferson
Posted on: January 10, 2022

Job Description:

Job Description: ***Hiring for January 2022*** The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and clients. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolutions. Now offering $500 in additional bonuses! Paid out in 2 installments:$250 paid out at the completion of on-the-job training$250 paid out upon 6 month work anniversary Your Responsibilities Act as primary point of contact for our clientsProvide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsetsKeep the Customer Experience at the forefront of all you do by listening to our customers concerns and showing empathy while resolving issuesTake initiative to understand each customers unique challenges, solve them and use your expertise to proactively help them avoid issues in the future Benefits and Pay Starting pay of $15 per hour with monthly incentive options to earn an additional $100-$200 per month10% shift differential for closing and weekend shiftsPaid training that enables you to learn the business, systems, and policiesMedical benefits begin on your first dayTuition reimbursement available after 6 months, up to $5000/annuallyCompetitive paid time offThe diversity - every day and every customer are differentThe opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team Requirements Minimum high school diploma or GEDExcellent verbal, written, and listening skillsStrong attention to detailAbility to thrive in a fast-paced, changing environmentAbility to think outside of the box to resolve problemsAbility to multi-task using technology, including call handlingA love for helping and connecting with peopleA passion for problem solving and thinking on your feetRelentless drive to own the customers problem and resolve it Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322

Keywords: Assurant, Salem , Customer Service Representative, Hospitality & Tourism , Jefferson, Oregon