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Remote WordPress Technical Support and Customer Service Nerd

Company: VirtualVocations
Location: Salem
Posted on: April 6, 2021

Job Description:

A website security and support company needs applicants for an opening for a Remote WordPress Technical Support and Customer Service Nerd. Core Responsibilities Include: Answering customer support inquiries on a wide range of topics, all related to our WordPress Support Plans Providing plugin recommendations and best practice advice E-mailing with clients throughout the day, triaging incoming support requests, helping onboard new clients, and checking on conversations in our private Facebook group for clients Qualifications for this position include: Demonstrated excellent customer service skills Proven advanced or excellent WordPress skills Failiarity and experience with troubleshooting, basic CSS, PHP, WordPress Theme Customization General understanding of web hosting, and domain & DNS setup/management Demonstrated comfort in Browser Developer Tools Ability to help with other maintenance tasks, including running plugin updates on our clients' sites

Keywords: VirtualVocations, Salem , Remote WordPress Technical Support and Customer Service Nerd, Hospitality & Tourism , Salem, Oregon

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