Customer Service Representative

Company: Apex Systems, Inc
Location: Salem
Posted on: January 16, 2020

Job Description:

Job Description Job : 1038938 Apex Systems and one of our top Insurance Industry clients is looking for experienced Customer Service Representatives to join their team. Customer Service Rep Salem, OR Duties and Responsibilities (List in order of importance): Articulate the value of a customer meeting with their Financial Representative and/or Insurance Agent by using the approved scripts and rebuttals. Accurately schedule the appointment using Outlook Calendar and schedule/complete appropriate follow up tasks, e.g., send appointment reminder post card/email, make appointment reminder phone calls, communicate with Financial Representatives and Insurance Agents as needs dictate, and update customer information, e.g., email address Meet activity benchmarks, e.g., dials per hour, and production benchmarks, e.g., appointments per hour. Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178. - provided by Dice

Keywords: Apex Systems, Inc, Salem , Customer Service Representative, Hospitality & Tourism , Salem, Oregon