Senior Director Regional Operations - $10,000 Bonus
Company: Yakima Valley Farm Workers Clinic
Location: Salem
Posted on: October 19, 2024
Job Description:
Join our team as a Senior Director of Regional Operations at the
Lancaster Family Health Center in Salem, OR. As Senior Director of
Regional Operations, you'll oversee the comprehensive operations of
two fully integrated primary care clinics in Salem, managing a
broad spectrum of services including medical, dental, behavioral
health, pharmacy, and a regional call center. This role offers a
chance to lead complex, multi-disciplinary teams while ensuring
high-quality care and patient satisfaction. Working in a Federally
Qualified Health Center setting, you will play a pivotal role in
addressing the unique healthcare needs of underserved communities,
driving quality improvement initiatives, and partnering with local
leaders to enhance service delivery. You'll be instrumental in
supporting staff development, maintaining compliance with key
regulatory standards, and promoting the organization's mission of
equitable healthcare access for all. This role is ideal for an
experienced clinic administrator who is passionate about community
health, operational excellence, and leadership in a mission-driven
environment.
We've grown into a leading community health center. With 40+
clinics across Washington State and Oregon. We offer a wide range
of services such as medical, dental, pharmacy, orthodontia,
nutritional counseling, autism screening, and behavioral health.
Our holistic model also extends assistance to shelter, energy,
weatherization, HIV and AIDS counseling, home visits, and mobile
medical/dental clinics.
Explore our short clips, " We Are Yakima " and " YVFWC - And then
we grew , " for a glimpse into our dedication to our communities,
health, and families.
What We Offer
- Salary $121,000 -$163,000 DOE with ability to go higher for
highly experienced candidates.
- $10,000 sign-on bonus in first paycheck; $1,000 bonus at 12
months.
- 100% employer-paid health insurance for employees including
Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing,
403(b) retirement plan, generous paid time off, paid holidays,
uniform allowance, and more.
- Relocation allowance available.
Essential Functions/Responsibilities/Duties
- Manages three or more service line clinics/stores (medical,
dental, pharmacy), with 100+ FTEs, 65,000 to 100,000 encounters,
and an expense budget of $16-25 million. Increased clinic and
service line scope impact the essential job functions as larger
business operations lead to more complex and varied operating
conditions.
- Coaches, mentors and trains direct report staff. Provides
continuous performance management and conducts employee performance
evaluations. Addresses performance and/or behavior issues,
clarifying expectations and providing feedback.
- Supports staff growth and development. Assesses the educational
and experience needs of all levels of staff in collaboration with
the individual. Encourages staff to seek educational opportunities
incorporating job related training in addition to mandatory
training.
- Participates in the recruitment and selection of staff.
Provides orientation to outline job requirements and expectations,
policies and procedures, and proper use of tools and
equipment.
- Creates and maintains an inclusive work environment that
respects diverse ideas, backgrounds and styles. Supports diversity
through the selection, management, and retention of diverse
employees. Creates, drives and maintains an employee engagement
culture.
- Responsible for the patient experience in all service lines at
sites and achieving organizational goals for Patient
Satisfaction.
- Responsible for achieving enrollment standards, patient quality
metrics; patient access; and appropriate ED utilization as required
by managed care organizations.
- Manages all workflows at the site, including the clinic billing
process for all applicable service lines within the site.
- Exemplifies excellent customer relations with patients,
visitors, and other employees. Addresses all patient complaints.
Holds staff accountable for conformity to customer service policy
and patient satisfaction.
- Partners with local healthcare leaders to develop a coordinated
delivery system within the communities serviced by the
clinics.
- Develops and maintains ties and/or networks in the local
community for the purpose of promoting the mission of Yakima Valley
Farm Workers Clinic (YVFWC).
- Recommends the establishment, expansion, modification or
elimination of services, based on an understanding of community
need, organizational capability and financial viability.
- Develops an annual encounter budget for all applicable service
lines and is responsible for the achievement of the budget.
- Contributes to the creation of the sites financial budget and
manages variances for all controllable budget line items.
- Develops and drives operational improvement and change
management initiatives within the clinics. Leads the site
leadership team in continuous improvement practices.
- Ensures compliance with Joint Commission, Meaningful Use,
National Committee for Quality Assurance (NCQA), Uniform Data
System (UDS) and local and state/federal regulations.
- Performs other duties as assigned.
Qualifications
- Education: Bachelor's Degree in Business Administration,
Healthcare Administration, or similar.
- Experience: 7 years' supervisory or leadership experience in a
healthcare environment. 5 years' supervisory experience is required
with a Master's Degree.
- Professional Licenses/Certificates/Registration: Valid Driver's
License and proof of automobile liability insurance coverage.
- Knowledge/Skills/Abilities: Knowledge of Oregon State Basic
Health Plans. Knowledge of Community and Migrant Health Centers and
primary healthcare services. Ability to problem solve, prioritize,
and communicate effectively. Proficient with Epic or other patient
information system, Microsoft Word and Excel. Knowledge of medical
and/or dental office operations preferred. Ability to speak Spanish
preferred.
Our mission celebrates diversity. We are committed to
equal-opportunity employment. Associated topics: administrative,
administrative assistant, administrative support, assistant, asso,
associate, food, operational support, staff, support
Keywords: Yakima Valley Farm Workers Clinic, Salem , Senior Director Regional Operations - $10,000 Bonus, Executive , Salem, Oregon
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