Corp Cisco Smartnet Customer Success Manager
Company: SHI International
Location: Salem
Posted on: January 19, 2023
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Job Description:
**Job Summary**The Corp Cisco Smartnet Customer Success Manager
is responsible for retention and growth of SHI Cisco business
within a given region. The Success Manager will work closely with
SHI sellers and build Cisco seller and leader relationships as well
as top customer relations inside the assigned coverage area. The
Success Manager will meet with select customers each month, helping
them with Cisco product road map, transition to the cloud, and
ensuring a positive customer experience with SHI.This position
reports to either the Austin, TX or Somerset, NJ office depending
on applicant location, unless the applicant is located outside of
these areas. In this case, this position is a remote position with
Home Office setup as determined by SHI management.**About
Us**Founded in 1989, SHI International Corp. is a $12 billion
global provider of IT solutions and services, and currently has
over 5,000 dedicated employees worldwide.To learn more about SHI
International Corp, visit our website: www.shi.com/careers**What
SHI Can Offer:**+ World Class Facility includes on site gyms and
cafeterias+ Ongoing opportunities for personal and professional
growth and development due to our strong promote from within
philosophy+ Work in an up-beat, creative, and fun environment+
Benefits including medical, vision, dental, 401K, and flexible
spending**Responsibilities**_Include, but not limited to:_+
Managing the customer experience through monthly meetings around
products and licensing+ Executing against given key performance
indicators including customer retention, growth of customers
business, and selling Cisco services.+ Building top level customer
relationships with key SHI customers to ensure a positive customer
experience.+ Engaging and building relationships with your Cisco
partners in the field+ Working with SHI sales to ensure they are
reviewing Cisco road maps with stakeholders within the customer+
Partnering with the Cisco organization to co-sell effectively
across a targeted list of customers+ Continuous learning and
development on new product technology offerings and
CiscoSmartnetspecific offerings and programs+ Assisting in training
SHI Corp Sales on Cisco products & programs and how customers can
benefit by using their core products**Qualifications**+ Minimum of
1 year experience in a position selling/managing Cisco Smartnet
products+ Proven track record of building successful internal
relationships at SHI and substantial experience with our internal
systems and processes (A/X, CRM, and SC09)+ Bachelor's degree or
relevant work experience**Required Skills**+ Superior
organizational skills and project/time management abilities+ Strong
Communication & Presentation Skills+ Strong process orientation and
mindset+ Ability to influence and lead in a matrix environment+ A
linear, logical thinking style with ability to break down and solve
difficult problems+ Excellent communications skills with ability to
simplify and explain complex problems to stakeholders of all levels
across multiple functions+ Keen business judgement+ Entrepreneurial
mindset with ability to identify value in an unstructured
situation+ Emotional intelligence, flexible work style, and
excellent diplomatic skills across all levels of the organization+
Ability to give and receive constructive criticism+ Proficient in
creating quotes within Cisco's Commerce Workspace for Renewals
(CCW-R) portal**Unique Requirements**+ Position requires 15%
travel**Additional Information**+ The estimated annual pay range
for this position is $75,000 - $130,000 which includes a base
salary and bonus. The compensation for this position is dependent
on job-related knowledge, skills, experience, and market location
and, therefore, will vary from individual to individual. Benefits
may include, but are not limited to, medical, vision, dental, 401K,
and flexible spending.+ Equal Employment Opportunity -
M/F/Disability/Protected Veteran StatusRefer a friend to this job
(https://careers-shi.icims.com/jobs/13198/corp-cisco-smartnet-customer-success-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949)**Need
help finding the right job?**We can recommend jobs specifically for
you!**Job Locations** _US-Remote_**Requisition ID**
_2022-13198_**Approved Min (Total Target Comp)** _USD
$75,000.00/Yr._**Approved Max (Total Target Comp)** _USD
$130,000.00/Yr._**Compensation Structure** _Base Plus
Bonus_**Category** _Presales/Post Sales Support_
Keywords: SHI International, Salem , Corp Cisco Smartnet Customer Success Manager, Executive , Salem, Oregon
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