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Ombuds for Oregon Workers (Business Operations Manager 2)

Company: Department of Consumer and Business Services
Location: Salem
Posted on: September 24, 2022

Job Description:

Our mission... To protect and serve Oregon's consumers and workers while supporting a positive business climate. The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, workers, and businesses. This position is with the Director's Office. The Director's Office provides DCBS with overall leadership. The director and deputy director provide general supervision over DCBS programs and divisions, as well as policy direction for the department. Included in the Director's Office are: Legislative Director/MLAC Administrator, External Affairs Director, Change Management and Process Improvement Director, Internal Auditor, Communications Services Section, Employee Services Section, Multicultural Communications Program, Ombuds for Oregon Workers, and Small Business Ombuds. This is an executive service position and is not represented by a union. What's in it for you: Rewarding work in a productive and creative environment Colleagues who are passionate about public service Work/life balance, 11 paid holidays a year, and a competitive benefits package Advancement and learning opportunities that will help grow your career with the State of Oregon Live, work, and play in Salem, Oregon This position is eligible for remote work on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.Job Requirements:As the Ombuds for Oregon Workers, you will direct and manage the Ombuds Office for Oregon Workers, with emphasis on outreach and education, collaboration with stakeholders, advocacy for workers, assisting workers who need help navigating the workers' compensation and Oregon OSHA protections and complaint process, and mediation of workers' compensation matters. The Ombuds represents the interests of workers on legislation and public policy issues; advises the director, the Governor, and other policy makers of emerging trends and concerns; and makes recommendations for changes related to systemic practices and service delivery. For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here. Minimum Qualifications: Six years of supervision, management, or progressively related experience OR Three years of related experience AND a bachelor's degree in a related field Requested Skills: Experience and knowledge in protecting workers' rights in the workers' compensation system and workers' compensation law Experience in providing leadership, direction, and technical expertise to professional/technical staff Experience in establishing, implementing, and monitor program goals, objectives and to identify program priorities, performance measures, emerging trends, and patterns of complaints Experience in developing and implementing program policies and procedures and making recommendations to improve program and procedural operations Experience working and collaborating with government agencies and stakeholder groups with diverse interests, finding ways to encourage people to share knowledge, leverage strengths, and collaborate Experience in facilitating and mediating complex and sensitive caseload, including identification and prioritization of issues in conflict and interpretation and clarification of workers compensation law Experience in state and federal legislative processes and familiarity with state legislative and agency rulemaking processes Experience in public speaking, providing technical training and formal presentations to organizations and industry stakeholders Ability to show empathy during emotionally charged situations that may at times be hostile or argumentative in nature

Keywords: Department of Consumer and Business Services, Salem , Ombuds for Oregon Workers (Business Operations Manager 2), Executive , Salem, Oregon

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