Senior Director, Account Technology Director - Dedicated Client

Company: Jones Lang LaSalle Incorporated
Location: Salem
Posted on: May 16, 2022

Job Description:

About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Technology Program Manager - Dedicated Client Role Metrics Reports to: Regional Technology Director - Global Technology Advisory Career Map Level: M1 About the Role The Technology Program Manager (TPM) is part of the JLL Technologies (JLLT) technology advisory group. Primary responsibilities include: forging trusted and productive customer and stakeholder relationships, managing on-account technologies that enable JLL services and support client workplace experience, engaging JLL platform SMEs, and coordinating across all stakeholders and resources to fully leverage deployed CRE management and workplace technology tools to the benefit of the client's business objectives. The TPM is responsible for one client and serves as the technology business partner and delivery excellence link between the client, JLL Work Dynamics (WD) and JLLT. The TPM is a trusted technology advisor and the primary point of contact, escalation, and facilitation across all JLLT functions for the account. The TPM will work with the account team and client to manage JLL's service delivery applications (such as Corrigo, Property Hub, Spend/E1 and JLL dashboards) and 3rd party applications managed by JLL (such as Archibus). The TPM will also support the client's needs to integrate other service lines not managed by JLL (for example sensor data useful to space planning). The TPM will generate growth, profitability and client retention by understanding client needs, and along with the Account Technology Director (ATD), leading development of innovative technology solutions to address those needs. Whereas the ATD holds the primary responsibility for qualifying and defining additions to the client technology ecosystem, the TPM holds the primary responsibility for managing and fully leveraging the existing technology deployed on the account. Both are expected to work together to inform and support both the client and the account team. Above all, the primary measure of success of the TPM is enabling the client and JLL account team to achieve their objectives, and ensuring client satisfaction by applying best practices and consistent, standard applications of CRE technology. Role Responsibilities Provide education, training and operational leadership on CRE technology to client and WD account team Coordinate with JLLT product and platform SMEs to proactively plan updates to deployed technologies, provide VOC input regarding enhancements, and to understand how new product features can best be applied for the client. Create awareness among the client and WD teams about the function and capabilities of deployed technologies, driving adoption and engagement of tools. As necessary, coordinate refresher training to ensure client and account team are familiar with and make best use of available technology. Regularly attend and participate in client meetings with CRE and data and technology representatives; credibly represent the capabilities of deployed technology and point out new ways to use and evolve existing technology to achieve client goals. Assist account team in understanding where there are opportunities to engage JLLT ATD and/or JLLT sales teams for expansions of technology. Serve as first point of escalation for technology support and delivery challenges; work with JLLT platform teams to resolve quickly and effectively. Collect voice of the customer feedback that informs product development. Specific responsibilities focused on the client's Archibus implementation (to be addressed in coordination with the JLLT Archibus Engagement Manager operating under Archibus platform services contracted by the account/client): Partner with the client to develop a long-term strategy for their installation. Provide oversight over various project initiatives and the coordination of teams toward project goals and objectives. Partner with the JLLT Archibus team to manage and coordinate system updates and enhancements. Monitor Archibus system performance and data quality metrics; identify and raise any anomalies or performance alerts with the Archibus platform team. Build process and system documentation for any new enhancement efforts or rollouts, as well as previously built processes or features lacking documentation Role Requirements Ideal candidate should have demonstrated the following competencies: Previous experience working with a global deployment of Archibus Ability to translate client requests to make impactful recommendations that meet client needs, tell a story that eloquently translates data, simplifies complex information and clearly articulates JLL's value Strong networking and influential skills with ability to work across diverse stakeholders to drive common solutions Must demonstrate proven ability to effectively manage customer relationships (both internal and external) Anticipates and understands the emerging needs of clients Working knowledge in the world of CRE functions, processes, stakeholders, market, etc. Understanding of JLL CRE Technologies, and awareness of third party Prop Tech, IWMS, Smart Buildings, IoT, etc. Proven track-record operating in a high-performing, matrixed team Results focused leadership style, ensures execution, drives targeted results, focuses on customers and leads courageously Education Credentials This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience Additionally, the candidate must have 5+ years of industry experience acquired through previous work experience Benefits: JLL offers competitive wages and benefits to eligible employees, including: 401(k) plan Medical, Dental &Vision Insurance Paid Time Off and Company Holidays Executive Benefits Parental Leave Pay Short and Long Term Disability Leave Compensation Range: $63,600 - $114,500 What you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can't wait to see where your ambitions take you at JLL. Apply today! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at AccomodationRequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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