Program Case Manager

Company: Integrated Services Network
Location: Salem
Posted on: January 12, 2022

Job Description:

Integrated Services Network is committed to providing the best care for those that we serve and advancement opportunities for our staff. At ISN, not only will you to work with extraordinary people, you will receive a competitive wage, earn 20 days of paid time off in your first year of employment, and have excellent company paid health benefits. Join us today! Become a champion in the lives of others!Wage: $21.85 - $23.06 (depending on experience and education)Schedule: Monday-Friday - 8:30 am - 5:00 pmLocation: Marion CountyType: Full Time / Non-ExemptBenefits we provide:

• 4 weeks Paid Time Off (PTO) per year
• 10 employer paid holidays
• Employer paid health insurance
• 401(k) plan - Employer Match!
• Dental, vision, life insurance, FSA and more!
• Wellness activity discounts
• On the job training and CPR/First Aid certification
• Annual performance evaluations with annual pay increase
• Employee appreciation eventsGeneral SummaryThe Program Case Manager provides trauma-informed case management services to persons with intellectual and/or developmental disabilities, using person-centered practices to assist individuals in accessing needed medical, employment, social, educational, and other services. This position is eligible for bilingual pay differential.Minimum Requirements
  • A bachelor's degree in behavioral science, social science, or a closely related field orA bachelor's degree in any field and one year of human services related experience orAn associate's degree in a behavioral science, social science, or a closely related field and two years of human services related experience orThree years of human services related experience.
  • Knowledge of the public service system for developmental disabilities services in Oregon.
  • Experience working in a team setting.
  • Reliable transportation, valid Oregon driver's license (or the ability to obtain a valid Oregon driver's license within 30 days of hire) with a driving record that permits coverage under the agency's corporate auto liability policy and personal automobile liability insurance.
  • Previous experience in Person Centered Planning and Self-Determination
  • Complete required case management core competency modules: (i) Tier 1 trainings within 30 days of the employment start date and before working unassisted, (ii) Tier 2 trainings within 90 days of the employment start date.
  • Attend or participate in ISP training that is endorsed or sponsored by the Department within first year of position.
  • Complete 20 hours per year of Department sponsored training or other training in the areas of intellectual or developmental disabilities.
  • Proof of COVID-19 vaccination.Preferred Qualifications, Skills, Knowledge, and Abilities
    • Multilingual is preferred. (English / Spanish or English / Russian preferred)
    • Knowledge of self-determination, and person-centered thinking and practices.
    • Knowledgeable in case management principles, procedures, and practices.
    • Knowledge of Methods, procedures and techniques used in the development of Individual Support Plans
    • Knowledge of trauma-informed service delivery and sanctuary practices.
    • Knowledge of Quality Assurance Principles.
    • Knowledge in health and human service systems
    • Knowledge of the community, public and local agencies
    • Knowledge of consumer rights.
    • Ability to advocate and assist individuals in maximizing their abilities for self-determination through informed choice.
    • Ability to maintain professional relationships.
    • Ability to present ideas effectively, in both oral and written form
    • Ability to identify and develop community resources.
    • Ability to work collaboratively with other local and community agencies.
    • Ability to present to large and small groups.
    • Ability to use computer applications or other automated systems such as spreadsheets, word-processing, calendar, e-mail and database software in performing work assignments.
    • Ability to assess, plan, organize and follow-up with projects or plans.
    • Ability to comprehend and follow oral and / or written directions.
    • Ability to Work independently and within diverse work teams.
    • Ability to handle complex situations and to address conflict.
    • Ability to maintain confidentiality.
    • Ability to maintain case management records, document case files and information within required/mandated time lines.Essential Position Functions and Key Work Processes
      • Assist persons with developmental disabilities to plan, implement, and monitor their services.
      • Recognize personal strengths, to connect people with natural supports, resources, and professional supports.
      • Develop and periodically revise ISP or Annual Plan based on the information collected through an assessment or reassessment that specifies the desired outcomes, goals, and actions to address the medical, employment, social, educational, and other services needed by the eligible individual.
      • Assist customer to access available services, including referral and related activities.
      • Monitor services, including activities and contacts that are necessary to ensure that the ISP or Annual Plan is effectively implemented and adequately addresses the needs of the eligible individual.
      • Participate in the delivery of protective services for adults when required by Oregon Administrative Rule or Oregon Revised Statute.
      • Provide information, education, and technical assistance including but not limited to individual rights, choice advising, reestablishment of eligibility, transition planning and complaint resolution.
      • Authorizing services in the Department's electronic payments and reporting system
      • Complete all required documentation in individual case files in a timely manner.
      • Provide support to Friendship Connections, meeting community needs, to include developing neighborhood resources, analyzing system needs, coordinating new resources, and resolving access problems.
      • Develop and maintain relationships with other agency personnel, community leaders, and neighborhood Friendship Connections members.
      • Coordinate training activity that supports individuals and families and promotes a sense of community.
      • Maintain up-to-date claims and customer notes on a weekly basis. Adhere to the targeted claims expectations.
      • Maintain and share with co-workers business calendar to include customer appointments, team meetings, community event attendance, and time away from the office.EducationRequired
        • Bachelors or better in Human Services or related fieldLicenses & CertificationsRequired
          • Drivers LicenseBehaviorsPreferred
            • Team Player: Works well as a member of a group
            • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferred
              • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
              • Self-Starter: Inspired to perform without outside helpEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Integrated Services Network, Salem , Program Case Manager, Executive , Salem, Oregon