Owner Relations Manager

Company: Meredith Lodging
Location: Lincoln City
Posted on: February 25, 2021

Job Description:

Meredith Lodging is a family-owned company known for incredible customer service and a positive work environment. Our people make the difference! We're looking for the best and brightest to take our business to the next level. If you have passion and expertise in customer service our company may be the company for you.Position DescriptionJob Title: Owner Relations ManagerReports to: Director of OperationsPosition: Owner Relations DepartmentPurpose:Manage the field operational teams that are responsible for maintaining the relationship between the property owners and Meredith Lodging. Work with the other department heads to create a symbiotic relationship in taking care of the properties in the ML portfolio.Minimum Eligibility Requirements:--- Growth-mindset--- Proactive team player--- 3+ years of hospitality related experience--- 3+ years of management related experience--- 3+ years of customer/owner relations experience--- Basic understanding of property management / maintenance--- Bachelor degree or work equivalent--- Proficiency in Excel and Word / Tech-savy--- Excellent written and oral communication skillsSpecific Duties/Responsibilities:--- Understand contracts and how they create the relationship with the owner--- Understand different personalities and how to work with them--- Build rapport with other departments and their managers--- Effectively sell Meredith Lodging services to owners--- Keeps abreast of rental trends, statistics, and inform owner accordingly--- Answer telephone calls and emails to company standards--- Follow company standards of communication and delegate tasks to appropriate team members--- Know how to motivate, coach, and assist different personalities--- Coordinate the purchasing and delivery of certain owner related items--- Be well organized and detail oriented--- Follow up on completed job tasks--- Assist the owner relations team as necessary--- Become familiar with the properties--- Professional attire--- Ability to deal with difficult clients and maintain composure under pressure--- Ability to sit at a desk or be in the field as necessary--- Other duties as assignedWorking Conditions:--- Holiday and weekends required--- Travel to various offices may be required--- Additional hours may be required to fulfill job responsibilities--- Ability to sit at a desk or be in the field as necessary--- Lifting boxes (50 lbs.)--- Sitting (up to 6-8 hours)Compensation Structure:-- SalariedJob Type: Full-timeSalary: $48,000.00 to $52,000.00 /year plus bonus potential after 90 days of employment

Keywords: Meredith Lodging, Salem , Owner Relations Manager, Executive , Lincoln City, Oregon