Network and Unified Communications (UC) Engineer II
Company: Red River
Location: Salem
Posted on: June 22, 2022
|
|
Job Description:
Compensation Range: $60,000.00 - $90,000.00Network and Unified
Communications (UC) Engineer IIThe Network/UC Engineer II is
primarily responsible for working on a team at the Red River
Service Desk. This position will handle technical support requests
directly from customers as well as escalation from other team
members and field engineers. Our engineers are responsible for
maintaining user uptime and improving their experiences through
effective maintenance, problem identification and resolution
activities, as well as growing and developing the organization's
perception with existing customers through exceptional customer
service. Candidates must be energetic and focused with a strong
motivation to learn new technologies and management and maintenance
processes. This position requires dedication, persistence,
effective utilization of provided resources and the ability to
deliver superior customer service.This position can sit out of any
Red River office or work in a remote capacity.**Essential Duties
and Responsibilities:**+ Previous experience with fast-paced
consulting or MSP environment a plus.+ Troubleshooting network
issues in switches, routers, and wireless solutions.+ Comfortable
with troubleshooting and managing firewalls (ASA, FTD, Meraki ,Palo
Alto, Sonicwall)+ Experience with VPN implementation,
troubleshooting, and problem resolution.+ Experience with SD-WAN+
Experience with UCaaS+ Monitors, troubleshoots and resolves Unified
Communications (UC) and Network related issues, escalating as
necessary+ Set up, configure, troubleshoot and test on-premise
Cisco Unified Communications Manager (CUCM); Cisco Unity Connection
(CUC); Cisco Unified Contact Center Express (UCCX), IM & Presence
server. Cisco Phone MACD+ Troubleshooting and maintain MRA with
Expressway Core and Edge+ Escalating problems to vendors+ Work with
monitoring tools to diagnose via logs and investigate failures or
errors in the Network/UC environment.+ Collaborate and communicate
with other team members to provide good service and issue
resolution+ Typical workload but not limited to 50% Networking 50%
UC**Minimum Experience and Other Required Experience**+ Minimum 3
year of related experience troubleshooting Network and UC.+ Strong
work experience with Firewall/Router/Switch/Wireless
Troubleshooting and SD-WAN+ Experience with site to site and client
VPN configuration and troubleshooting+ Experience with Cisco CUCM,
CUC, UCCX, Expressway's, IM & P.+ Experience with voicemail and
unified messaging+ Participate on on-call rotations+ Ability to
work weekends and/or off hours as necessary to meet clients'
needs**Education and Certifications**+ Desired+ Bachelor's degree
in IT or related fields+ CCNP Enterprise+ Required Certifications:
CCNA**Additionally, an ideal candidate will possess:**+ Strong
consulting and communication skills+ Confidence and experience in
front of clients+ Strong ability to work in a team-based
environment+ Ability to be a self-starter and possess good time
management skills\#DCERed River offers a competitive salary,
excellent benefits and an exceptional work environment. You can
review our benefit offerings here
(https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf)
. If you are ready to join a growing company, please submit your
resume and cover letter (optional).**EOE M/F/DISABLED/Vet**Red
River is an equal opportunity employer and makes employment
decisions without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status._Red River does not accept unsolicited resumes from
individual recruiters or third party recruiting agencies in
response to job postings or otherwise. Placement fees will not be
paid to any recruiter unless Red River has an active agreement in
place with the recruiter and such a request has been made by the
Red River Talent Acquisition team and such candidate was submitted
to the Red River Talent Acquisition Team via our Applicant Tracking
System. Any unsolicited resumes or other data submitted to Red
River in violation of this policy may be used by Red River without
obligation to pay any fees of any kind to the recruiter._
Keywords: Red River, Salem , Network and Unified Communications (UC) Engineer II, Engineering , Salem, Oregon
Click
here to apply!
|