Supervisor, Marketing Solutions
Posted on: September 21, 2022
Supervisor, Marketing Solutions
Performs all necessary supervisory functions to effectively and
efficiently manage and develop team members to support individual
and team achievement. Knowledgeable of all programs and responsible
for operations of a minimum of one Original Equipment Manufacturers
(OEM) Dealer Services Group program in accordance with specified
schedule requirements, specified quality requirements, and strict
+ Determine and communicate areas of accountability and performance
expected of team members. Conduct performance evaluations regularly
to provide feedback on performance. Provide recognition and
corrective action when appropriate.
+ Responsible for ensuring that each team member is provided with
training, mentoring, coaching and support in proper marketing
consulting practices and other relevant training as required and in
preparation for future growth.
+ Foster a cooperative and harmonious working climate.
+ Self-starter and change agent with a proven ability to create
real and positive change and able to promote diversity, involvement
/ownership, operational skills, quality at the source and
+ Foster a strong working relationship with all other departments
to maximize productivity, efficiency, effectiveness, and
+ Manage and resolve major issues or matters of significance and
take prompt corrective action, suggest alternative courses of
action or escalate to appropriate team/manager when necessary.
+ Able to make difficult decisions with minimal information and
focus team to constantly seek opportunities for improving
integrity/compliance, safety, quality, and output/productivity and
+ Identify and pursue opportunities to enable up-sell, cross-sell,
and packaging revenue streams. Develop resource strategies,
budgets, tools and specialized supports necessary for cost
effective deployment of programs/services.
+ Provide regular analysis and updates on the status of programs
and national marketing plan based upon present market, dealer and
+ Search and analyze patterns in products and services to create,
refine & measure key marketing messages & customer value
propositions to drive growth.
+ Confer with Dealers, District/Region/Field Managers, Client and
Associates to evaluate and promote possibilities for improved and
expanded marketing while also monitoring program performance.
+ Coordinate, plan and enable performance improvement for Dealer
Services Group services, such as consultation, research, client
visits, reporting, updates, information management, Dealer
communication and marketing planning services.
+ Acts as an internal consultant in current and new product/service
development process and maximize revenue sources by interacting
with Program Manager and other supporting teams.
+ Manages Customer Service Opportunities and
resolutions/restitutions. Prepares action plans to prevent future
instances of the same or similar Customer Service
+ Travel may be required
+ Bachelors degree (BA or BS) from an accredited four year college
+ Minimum of two years of related experience required. Must have
the ability to read, write and comprehend complex documents, such
as journals, position papers, proposals, etc.
+ Ability to make effective, interesting, and persuasive speeches
or presentations on complex topics. Must be able to consistently
work with all levels and backgrounds in a diverse workforce.
Microsoft Office specifically including Word, Excel, PowerPoint,
+ Must have prior management experience
**Desired skills include** : Experience with Direct Marketing,
experience in auto service marketing, experience
creating/implementing marketing plans
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of personnel working
within this job title.
Concentrix is an equal opportunity employer and an E-verify
participant. Concentrix considers qualified applicants without
regard to race, color, religion, sex, national origin, age, sexual
orientation, gender identity or expression, veteran status,
disability status or any other legally protected
USA, WI, Work-at-Home
Keywords: Concentrix, Salem , Supervisor, Marketing Solutions, Advertising , Salem, Oregon
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