Back Office RN - Urgent Care Clinical Supervisor
Company: Optum
Location: Eugene
Posted on: May 8, 2025
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Job Description:
For those who want to invent the future of health care, here's
your opportunity. We're going beyond basic care to health programs
integrated across the entire continuum of care. Join us to start
Caring. Connecting. Growing together.
Optum's Pacific West region is redefining health care with a focus
on health equity, affordability, quality, and convenience. From
California, to Oregon and Washington, we are focused on helping
more than 2.5 million patients live healthier lives and helping the
health system work better for everyone. At Optum Pacific West, we
care. We care for our team members, our patients, and our
communities. Join our culture of caring and make a positive and
lasting impact on health care for millions.
The Back Office RN Clinical Supervisor is responsible for
implementation of standard clinical processes as well as ongoing
supervision of all non-imaging clinical staff at this location.
-The Supervisor will oversee day-to-day operations and is
responsible for: quality management, performance improvement and
training. The Supervisor is responsible for creating effective
working relationships between staff and providers and working
collaboratively with, both internal and external providers and
staff.
Primary Responsibilities:
Provides day-to-day supervision of clinical staff. -Serves as an
organizational change agent, providing coaching to staff
Responds in the case of a medical emergency
Develops communication methods to facilitate the flow of
information and maximize effective communication throughout the
location
Develops an effective team, motivating and influencing staff to
excel. Collaborates with Front Office Supervisor and Directors to
develop, implement and manage continuous Performance
Improvement
Ensures appropriate compliance with Clinical Practice Guidelines.
-Retrospectively reviewing quality report(s) and collaborating with
others to act on improvement opportunities
Monitors clinic flow to improve efficiencies and productivity
Utilizes Optum Medical Group's resources to implement standard work
processes
Covers back office staff in the event of a call-out or staff
shortage
Works with directors and staff to ensure availability of adequate
resources, supplies, equipment and services
Tracks and reports Daily Management System metrics
Participates in interviewing, hiring and managing clinical staff in
conjunction with the Director of Imaging or Clinic Manager
Communicates performance expectations, providing regular feedback
and consistently managing these expectations
Completes performance appraisals, promoting staff development
activities, utilizing performance improvement procedures as
necessary, and adhering to the company policies and procedures
Participates in work groups as appropriate
Ensures timely and accurate documentation in the patient record and
input of data into outcomes database
Monitors patient, referring physician and customer satisfaction
Builds and develops effective working relationships with
physicians, APC's, clinical and support staff
Encourages all staff to interact positively and in a spirit of good
teamwork with members of other departments
Other duties as assigned
Work Expectations:
51% duties are Supervisory
Process improvement
Rounding
Working side by side with back office employees for assessment ,
optimization, and direct feedback
25% duties are direct patient care working in the Urgent Care
Clinic as an RN -
24% duties are administrative duties that might include
Scheduling
Meetings
1:1 -with staff
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Bachelor's degree in business administration, healthcare
administration, nursing, or related field, or equivalent
experience
Current Oregon RN license
Current healthcare level BLS/CPR certification
5+ years of nursing experience, including 1-2 years of supervisory
experience
Preferred Qualification:
Experience working in an electronic medical record system
The salary range for this role is $71,600 to $140,600 annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass
a drug test before beginning employment.
Keywords: Optum, Salem , Back Office RN - Urgent Care Clinical Supervisor, Administration, Clerical , Eugene, Oregon
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