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Main Receptionist

Company: Oregon Department of Public Safety Standards and T
Location: Salem
Posted on: January 15, 2020

Job Description:

Skills - Front Desk - Customer Service Benefits - Paid Time Off - Health Insurance Department of Public Safety Standards and Training Main Receptionist (Public Service Representative 3) If you are a current State of Oregon employee, please complete an internal application through your Workday Employee Account. This is one, regular, full-time position located in Salem, OR (at 4190 Aumsville Hwy SE). This recruitment will be used to establish a list of qualified applicants and may be used to fill future vacancies. This position is represented by Oregon Public Safety Association. About DPSST: The Department of Public Safety Standards and Training (DPSST) oversees the development of professional standards and the delivery of quality training for law enforcement officers, corrections officers, parole and probation officers, firefighters, telecommunicators, and emergency medical dispatchers. DPSST is also the regulatory agency that enforces employment and training standards for the above listed public safety disciplines and licenses proprietary security managers, security contractors and officers, polygraph examiners, and private investigators. The position: The purpose of this position is to serve as the receptionist for the public entrance to the Oregon Public Safety Academy; answer basic to complex questions regarding various department programs and the facility, refer telephone calls and visitors to appropriate staff persons and provide administrative support for the agency. To view the full list of duties, please click here . Working Conditions: This position requires sitting or standing for long periods of time, lifting mail bins up to 25lbs, and the daily use of computer for the purpose of data entry and other general office use. The individual in this position serves in the most visible position in the agency and must be prepared at all times to meet or exceed public and constituent expectations in modeling courteous, professional, welcoming, and ethical public service. This position involves a consistent volume of telephone callers and visitors needing information and assistance. The individual in this position will be required to escort individuals to other locations on the campus. The individual in this position may be required to work a flexible shift starting as early as 7:00 AM or ending as late as 5:00 PM. High volumes of work during peak periods will require that the employee remain at work station (except for scheduled breaks and lunch periods) and answer calls or assist public continuously during scheduled work hours. Employee is, at times, subject to hostile and irate members of the public wishing to file a professional standards complaint against a public or private safety provider. Our policy is to ensure understanding of the agency's complex jurisdiction as well as our agency's role in handling citizen complaints. Minimum Qualifications: Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations. Requested skills: Experience as a receptionist operating a multi-line phone Excellent customer service skills Experience answering questions and providing technical information to customers Proven ability to multi-task Ability to work independently and as part of a team Experience dealing with angry or hostile customers What's in it for you: Work/life balance and 10 paid holidays a year, and competitive benefits packages. Click here to visit our full benefits website. Free parking! Live, work, and play in Salem, Oregon How to: Keep in mind that the system times out after 20 minutes of inactivity. It also does not allow you to save your application and come back to it - you need to complete it in one sitting. Click Complete job history and education sections to clearly demonstrate how you meet minimum qualifications for the position Complete application questionnaire Submit your finalized application Complete itional inbox questionnaires on confidentiality and veteran status Periodically log into your account for check for itional actions, especially if you are a veteran as you will be required to send your documents after submission of your application. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications listed above. Complete the supplemental questions. We do not accept a resume in place of the completed application. Because of the volume of applications that we receive, we do not review any attachments we do not ask for. Veterans' Preference Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must indicate their veteran status in their application. Then, once their application has been submitted, they will receive and action item in Workday requesting them to attach their documentation. Visit the Oregon job opportunities Veterans web page for itional details, information, and resources. Questions/Need Help? For questions about the application process, contact Staci Stilwell ( ************************** ) or ************. Please be sure to include the job announcement number. THE DEPARTMENT OF PUBLIC SAFETY STANDARDS AND TRAINING IS COMMITTED TO AFFIRMATIVE ACTION, EQUAL EMPLOYMENT OPPORTUNITY AND WORKPLACE DIVERSITY.

Keywords: Oregon Department of Public Safety Standards and T, Salem , Main Receptionist, Administration, Clerical , Salem, Oregon

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