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Public Service Representative

Company: Oregon Department of Revenue
Location: Salem
Posted on: December 4, 2019

Job Description:

Skills - Customer Service Benefits - Paid Time Off - Health Insurance - Vision Insurance ***Current Internal State of Oregon Employees please use your Workday account - go to Career - Internal - Find jobs to! ***All others - To for this position, click on the 'Apply' link above to fill out the online application and submit by the posted closing date and time. Department of Revenue (DOR) Position: Public Service Representative 3 (PSR3) Location: 955 Center St NE, Salem, OR 97301 Salary Range: $2561 - $3569 Department of Revenue is recruiting for multiple Public Representative Service 3 (PSR3) positions. We are looking for individuals who are detail oriented and have exceptional customer service skills to join our Personal Tax and Compliance Division in the Tax Services Unit. There are two (2) full-time, permanent positions There are three (3) full-time, limited duration positions expected to last through July 2021; however, they could end at any time for any reason During the application process you will be asked to select whether you are interested in the permanent, limited duration, or both positions. All positions are expected to start February 3rd, 2020 These positions are located in Salem These positions are represented by the Service Employees International Union (SEIU) This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur What's In It For You Full-time employment in Salem, Oregon, centrally located in-between the Oregon Coast and Portland, with an opportunity to travel across this beautiful state . Work/life balance, vacation, sick leave, 10 paid holidays a year, and personal days off. Full medical, vision, and dental . Pension and retirement programs. Advancement opportunity within DOR and other State agencies. Opportunity to expand your technical and professional skills. Work with others who are passionate about public service. Make a difference in the lives of Oregonians. What You Will Be Doing Below is a sampling of job duties. It is not meant to encompass all duties. Independently assists the public over the phone, in person, and in writing with various tax programs administered by the Department. Answers questions from taxpayers, licensed tax preparers, attorneys, accountants, and other professionals in regards to rules, laws, policies & procedures for department administered tax programs in order to secure compliance or resolve problems; seeking assistance only on non-routine cases. Explains notices including: department billings, deficiencies, and assessments in a clear and concise manner. Researches tax records and interprets data relating to the individual taxpayers unique circumstances. Makes corrections if necessary or explains further action to be taken by the taxpayer. Makes mathematical calculations to assist taxpayers and to explain actions taken on their accounts. For a complete position description contact Ashlie Ulstad at ************************ or ************. Why Join Us DOR values a diverse and culturally competent workforce. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We stand by our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants of a protected class, including disability status and veteran status. We encourage Individuals of diverse backgrounds and who promote diversity and inclusion to join our agency. Our Vision is that we are a model of revenue administration through the strength of our people, technology, innovation, service, and collaboration. Our Mission is to make revenue systems work to fund the public services that preserve and enhance the quality of life for all citizens. Our Core Values: Highly Ethical Conduct - Service and Operational Excellence - Fiscal Responsibility - Quality in Relationships - Accountability - Continuous Improvement Working Conditions These positions have daily telephone and in-person contact; occasionally dealing with upset or hostile individuals. Sitting up to eight hours daily. Frequent use of a personal computer and keyboarding requiring repetitious hand movement. Works in close proximity with others, with frequent interruptions and distractions. This Is What You Need To Qualify Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies. The ideal candidate will possess the following desired skills and attributes: Experience working in a call center Ability to communicate professionally and respectfully while providing customer service over the phone, in person, and in writing. Effective team participation by showing a willingness to assist and support others, and treating people with courtesy and respect. Detail oriented Demonstrated ability exercising excellent judgment and decision making skills, and to prioritize work to meet deadlines. Ability to work independently without constant supervision. How To Click on the 'Apply' link above to complete your online application and submit by the posted closing date and time. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above. Complete the supplemental questions. Attach your current cover letter and resume. Warning - Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is not a 'save and return later' function, once you start your application you must submit your application, otherwise you will have to start over. itional Information Veterans' Preference - Eligible veterans who meet the qualifications will be given veterans' preference. If you checked that you are a veteran, we will ask you for your documents later in the process. Click on the following link for itional information on Veterans' Preference . Criminal Records Check - Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment. To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position. Work Authorization - The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. Are you living out of state and looking to relocate to Oregon ? Learn more about life in Salem or Portland . Job Reference Number: REQ-26449 If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at: Oregon Department of Revenue 955 Center St. NE Human Resources Rm. 135 Salem, OR 97301 Phone ************** Fax ************** Helpful Links Applicant FAQ Understanding the State Application Process Help & Support webpage Learn more about Oregon The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.

Keywords: Oregon Department of Revenue, Salem , Public Service Representative, Accounting, Auditing , Salem, Oregon

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